Refund and Returns Policy - Welcome to HecsBodega

Refund & Returns Policy

Our return policy is valid for 15 days from the date of purchase. If more than 15 days have passed, we unfortunately cannot offer a full refund or exchange.

Eligibility for Returns

To be eligible for a return, your item must be:

Unused and in the same condition as when you received it
In its original packaging

Please note: Several types of goods are exempt from being returned, including:

Perishable goods (food, flowers, newspapers, magazines)
Intimate or sanitary goods
Hazardous materials, flammable liquids, or gases

Non-returnable items include:

Gift cards
Downloadable software products
Some health and personal care items

How to Complete a Return

You must provide a receipt or proof of purchase. Do not send your purchase back to the manufacturer. Returns should be sent to our address (see below).

Partial Refunds

Partial refunds may be granted in the following cases:

Books with obvious signs of use
Opened CDs, DVDs, VHS tapes, software, video games, cassette tapes, or vinyl records
Any item that is damaged, missing parts, or not in its original condition (for reasons not due to our error)
Items returned more than 15 days after delivery

Refunds

Once we receive and inspect your returned item, we will notify you by email regarding the approval or rejection of your refund.

If approved, your refund will be processed and a credit will automatically be applied to your original method of payment within a certain number of days.

Late or Missing Refunds

If you haven’t received your refund yet:

Check your bank account again.
Contact your credit card company (it may take some time for the refund to post).
Contact your bank.
If you’ve followed all of the above and still haven’t received your refund, please contact us at cs@hecsbodega.com.

Sale Items

Only items purchased at regular price may be refunded. Sale items are non-refundable.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please email us at cs@hecsbodega.com.

Gifts

If the item was marked as a gift and shipped directly to you, you will receive a gift credit for the value of the return. Once the item is received, a gift certificate will be mailed to you.
If the item was not marked as a gift, or the gift giver had the order shipped to themselves, we will refund the original purchaser and they will be notified of the return.

Shipping Returns

To return your product, mail it to: HectorShops.com 220 N Beach St. #24 Daytona Beach Florida 32115.

You are responsible for paying your own return shipping costs. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

We strongly recommend using a trackable shipping service or purchasing shipping insurance for expensive items. We cannot guarantee that we will receive your returned item.